Rocky Mountain Power reaffirms its unwavering commitment to delivering safe and reliable power to its customers. With a steadfast focus on adhering to industry standards and regulatory requirements, the company has developed and meticulously monitored reliability metrics over the years. As part of its ongoing commitment to customer satisfaction, Rocky Mountain Power has implemented strategic system changes to minimize the impact of outages on its valued customers. This proactive approach has yielded remarkable improvements in both outage duration and frequency, culminating in a notable 33% reduction in outages over the past five years and an impressive service reliability rate of 99.98%.
Reliability Statement
Rocky Mountain Power is committed to delivering safe and reliable power. For years, the company has
developed, monitored, and tracked reliability metrics in accordance with industry standards and
regulatory requirements. Over time the company has made system changes to minimize how many
customers are affected for any given outage. This approach has resulted in improvements to both
outage duration and outage frequency and has yielded improved performance as delivered to
customers.
The company reports performance outcomes to the Utah Public Service Commission to ensure that
targets and baseline requirements are met which has resulted in 33% fewer outages over the last 5
years and a 99.98% service reliability. Even with these results, Rocky Mountain Power recognizes the
impact of any outage to its customers and will continue to deploy the following maintenance plans:
Preventive Maintenance
The primary focus of the preventive maintenance (PM) plan is to inspect facilities, identify abnormal
conditions, and perform appropriate preventive actions upon those facilities. Assessment of policies,
including the costs and benefits of delivery of these policies, will result in modifications to them. Thus,
local triggers that result in more frequent or more burdensome inspection and maintenance practices
have resulted in refinement to some of these PM activities. As the Company continues this assessment,
further changes of the policies will result in refinement of the maintenance plan.
Transmission and Distribution Lines
- Visual assurance inspections are designed to identify damage or defects that may endanger
public safety or adversely affect the integrity of the electric system. - Detailed inspections are in depth visual inspections of each structure and the spans between
each structure or pad-mounted distribution equipment. - Pole testing includes a sound and bore to identify decay pockets that would compromise the
wood pole’s structural integrity.
Substations and Major Equipment
- Rocky Mountain Power inspects and maintains substations and associated equipment to
ascertain all components within the substation are operating as expected. Abnormal conditions
that are identified are prioritized for repair (corrective maintenance). - Rocky Mountain Power has a condition-based maintenance program for substation equipment
including load tap changers, regulators, and transmission circuit breakers. Diagnostic testing is
performed on a time-based interval and the results are analyzed to determine if the equipment
is suitable for service or maintenance tasks to be performed. Protection system and
communication system maintenance is performed based on a time interval basis.
Corrective Maintenance
The primary focus of the corrective maintenance plan is to correct the abnormal conditions found during
the preventive maintenance process.
Transmission and Distribution Lines
- Correctable conditions are identified through the preventive maintenance process.
- Outstanding conditions are recorded in a database and remain until corrected.
Substations and Major Equipment
- Correctable conditions are identified through the preventive maintenance process,
often associated with actions performed on major equipment. - Corrections consist of repairing equipment or responding to a failed condition.
Future Projects
Rocky Mountain Power understands that there have been some reliability issues affecting the Ranches
area of Eagle Mountain City. An extensive project has been approved to replace the infrastructure at the
root of the problem. These upgrades will be underway as soon as logistically possible. Rocky Mountain
Power’s goal continues to be supplying safe, reliable power to Utah and additional reliability projects
and system upgrades will continue throughout the year. We are committed to communicating with our
customers well in advance of future projects and we encourage customers to review their contact
information and update it as needed. The company is dedicated to making improvements to operations
and customer service to ensure it meets Eagle Mountain City’s needs.
Mike Kieffer is an IT geek by hobby and trade, with a BS in Information Systems & Technology. He is a proud father of 10, a grandpa, an author, a journalist, and internet publisher. His motto is to “Elevate, Inspire and Inform”, and he is politically conservative and a Christian. Mike has a passion for technology, writing, and helping others. With a wealth of experience, he is committed to sharing his knowledge with others to help them reach their full potential. He is known for his jackassery or his form of self-expression that encourages boldness, creativity, and risk-taking. It can be a way to push the boundaries and challenge traditional norms, leading to creative solutions and positive change.